Patient experience is a crucial aspect of healthcare that can significantly influence the success of health providers and practices regarding patient satisfaction and revenue. Positive experiences ...

The patient overwhelm problem tuning shows 70% of patients tune out messages; hospitals must unify communications to improve engagement and outcomes.

In the past several years, patients’ experience of care has garnered significant attention within hospitals and health systems and is now increasing in importance and visibility within the dialysis ...

Improving patient experience scores is a goal for many healthcare organizations — and for good reason. Patient experience is directly tied to patient retention, reimbursement, and in many cases, ...

Throughout the history of U.S. health care, the voice of the patient has rarely been solicited and often has gone unheard. For a very long time it was not collected in any systematic or standardized ...