I have long held that Atlassian’s ubiquitous JIRA bug-tracker / feature-planner serves a valuable purpose in the software biz: it gives project teams a common enemy to bond together against. Alas, ...

In the April 2017 issue, I wrote about how to use ticketing systems as a sysadmin to organize your tasks better. In that article, I made a brief reference to the fact that I've integrated some of my ...