Microsoft is bringing its generative AI assistant to tools used to coordinate frontline work with a Copilot for Field Service management in Dynamics 365 and a Shifts plugin for Microsoft 365 Copilot.

For software leaders in the field service sector, 2026 brings a shift to Agentic AI and major security hurdles.

‘As both the platform provider and a security solution developer, Microsoft is committed to ensuring a level playing field for software security providers,’ said Microsoft in a written response to CRN ...

In today's fast-paced business landscape, field services organizations across various industries are witnessing a digital transformation. A Fortune Business Insights report found that the global field ...

The field service industry has undergone a significant digital transformation in the past 15 to 20 years. Initially reliant on cumbersome paper-based processes for managing mobile technicians and ...