Strengthen your customer relationships by addressing these eight key customer experience failures.

More than a dozen customers have come forward over concerns two Broome chemists have handed out the wrong medications.

As a family-run business with decades of experience, Cylinder Heads International provides a massive inventory of ...

Ossisto, a leading virtual assistant and digital services provider, is entering the EdTech space with specialized ...

How you conduct your review depends on how comfortable you are with online budgeting tools. Some digital apps can identify ...

Niche celebrity-backed streaming services leverage personal brand equity for lower customer acquisition costs and direct ...

Officials in the Trump administration are reportedly furious at Kristi Noem’s alleged lover after learning about his ...

A misconfigured artificial intelligence system could do what hackers have tried and failed to accomplish: shut down an advanced economy's critical infrastructure.

Allison Nixon had helped arrest dozens of members of The Com — a loose affiliation of online groups responsible for violence and hacking campaigns. Then she became a target.

Today, Amtelco announced the release of Ellie™ an intelligent virtual agent (IVA) platform capable of handling caller interactions with an automated, artificial intelligence (AI)-based agent that ...

From Capacity to Credibility and Depth The next chapter of CX outsourcing will be won by providers and clients who ...

Now step into the contact center of the future. It’s no longer a “room” (physical or virtual) full of agents waiting for calls, texts, emails, and more. It’s a dynamic orchestration hub, where agentic ...