Adapt IT Telecoms’ next-generation value-added service suite, powered by v.Services, was built to eliminate fragmentation.

For years, banks and credit unions have relied on rigid automation that follows rules instead of reasoning. Today, Posh AI, the leader in conversational and agentic AI for financial institutions, ...

I am a prepaid Flow customer and I am seeking your help. My service from the company being prepaid, the phone number is the account number. On June 14, 2025 the company deducted $1591.00 of credit ...

The financial data is flowing at a faster rate than before. Millions of transactions, customer interactions, and risk alerts paint a constantly changing picture ...

Barclays 23rd Annual Global Technology Conference December 10, 2025 4:55 PM ESTCompany ParticipantsMichael Burkland - CEO ...

Research on "silent abandonment" shows how damaging uncertainty around patience and drop-offs can be; if silence appears at ...

By adopting Zoom CX solutions capable of combining voice, chat and video in a single platform Cricut was able to dramatically ...

KINGSTON, Jamaica — B2B Service Support Officer at Flow, Alicia Tucker has received the Consumer Advisory Committee on Utilities (CACU) Customer Service Distinction Award. The award was presented on ...

Customer churn remains a huge issue for telcos, but AI could be the key to changing that. Or, it could fail to live up to its ...

Founded by Ali Mroueh, Ilna AI was shaped by a challenge he had often encountered. "All of us, all across the world, have faced poor customer service experiences," he shares. "I believed I could do ...

December is one of the most financially strained months for businesses when it comes to cash flow. Year-end project surges, holiday closures, and fiscal budgeting cycles can create long wait times ...