For years, organizations have treated AI as a tool for efficiency — something that speeds up processes, delivers information ...
According to Gallup's report State of the Global Workplace 2025, half (50%) of employees around the world are watching for or ...
A new, real threat has been discovered by Anthropic researchers, one that would have widespread implications going ahead, on ...
Agentic testing deploys AI systems that generate test cases, execute them and rewrite their strategies when they discover ...
TwistedSifter on MSN
Call center employee gets great feedback for sounding natural, but then a new supervisor tells her to stick to the script
The post Call Center Employee Gets Great Feedback For Sounding Natural, But Then A New Supervisor Tells Her To “Stick To The ...
Tech Xplore on MSN
When AI Learns the Why, It Becomes Smarter—and More Responsible
A new Yale SOM study finds that training generative AI to understand why headlines resonate—not just which perform ...
So, you’re looking into this whole SaaS thing for your business? It’s basically software that lives online, and you access it ...
These days, in practice, “the customer is always right” means something that feels icky to me, a way of saying, “If you offer ...
Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...
In uncertain times, CEOs often feel pressure from investors and the board to make short-term moves like cost cuts and ...
Cyberattacks against the automotive sector have surged 225% over the past three years, turning everyday repair and service ...
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