Whether you're running an eCommerce brand, financial service, logistics company, health clinic, real estate agency, or school—an AI-powered WhatsApp chatbot is your sales booster. It can handle FAQs, ...

At least a good number of people worldwide have registered with an email account they receive messages on. Some are individual users, while others are companies and private businesses. Most businesses ...

USSD — Unstructured Supplementary Service Data — has become a crucial tool for communication and service access, especially in countries like Kenya, Nigeria, Uganda, and Tanzania. (USSD) stands out as ...

In today’s customer-first world, every second counts. Long wait times, endless transfers, and frustrating call experiences can send customers straight to your competitors. But what if there was a ...

Unstructured Supplementary Service Data (USSD) allows users to access a variety of services through simple short codes, typically starting with an asterisk (*) and ending with a hash (#). These codes ...

Artificial Intelligence (AI) is revolutionizing the call center landscape in Tanzania, delivering innovative solutions that boost efficiency, elevate customer satisfaction, and lower operational ...

Ghana offers three primary types of business entities for registration: Sole Proprietorships, Partnerships, and Companies. If you're a foreign investor, Ghanaian law mandates registration with the ...

In Senegal, USSD (Unstructured Supplementary Service Data) operates under the GSM protocol, primarily used for sending short text messages and establishing real-time communication sessions. It works ...

The manufacturing sector is intricate, with numerous processes and stakeholders involved. As digital technologies evolve, more businesses in manufacturing are embracing automation to streamline ...

A call center Request for Proposal (RFP) streamlines decision-making by structuring the evaluation process, ensuring you assess the right information to compare vendors and select the best solution.

What is an AI Powered Call Center? An AI-powered call center leverages artificial intelligence to enhance customer service capabilities and manage a higher volume of interactions across multiple ...

As businesses adapt to the fast-paced digital landscape, soft telephony—powered by advanced VoIP (Voice over Internet Protocol) software—is emerging as a transformative tool for communication and ...