The cluster concept has emerged as an innovative approach to base defense operations, particularly for support organizations operating in hostile or austere environments. By consolidating resources, ...

WASHINGTON--(BUSINESS WIRE)--Base Operations, a global threat-intelligence platform for enterprise security departments of multinationals, today announced a $3 million Seed 2 funding round led by ...

For employees of Fortune 500 firms or travelers on vacation, safety is of the utmost importance when working in parts of the world where social and political instability is a common theme of life.

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...