Adaptability is one way that Flavors Eatery has kept operating through difficult times. The owner, Richard Campbell, said they introduced a breakfast menu and breakfast hours, and have seen a boost in ...

Ohio has joined a multistate lawsuit that is accusing Uber of misleading customers over its Uber One subscription service.

The District of Columbia joins a lawsuit accusing Uber of deceptive subscription practices, making it difficult for customers ...

Sgt. Pepperoni’s fate isn’t unique. In the past decade, several small businesses near UConn’s campus have shut down. Sarah’s ...

The state of New Jersey is among several states suing Uber because of how difficult it can be to cancel an Uber One ...

Arizona will join a suit alleging Uber misled customers while marketing its subscription service — claims that the company denies in legal filings.

Learning is painful, pleasant and, above all, communal. By Sebastian Castillo Late last spring I went through a period of some personal troubles and felt I was in need of spiritual assistance.

Dealing with difficult customers is an inevitable part of working in customer service. While these interactions can be stressful, they also present a powerful opportunity to showcase your ...

Transform difficult customer interactions into opportunities that build lasting loyalty and trust. Practice staying calm and using a steady tone to prevent a tense situation from becoming worse. Offer ...

DEAR ABBY: The grocery store a mile from our house has recently gone through a major expansion and upgrade. I have shopped there my entire life. The store has two points of ingress and egress. I have ...

These six books can help ease tensions. By Louisa Kamps Earlier in my career, I worked for a hot-tempered woman who, according to an office rumor, had thrown a shoe at one of my predecessors. Rattled ...