Hacking is hard. Well, sometimes. Other times, you just call up a company’s IT service desk and pretend to be an employee who needs a password reset, an Okta ...

The commanding officer of the U.S. Coast Guard’s Centralized Service Desk was temporarily relieved by the service on Tuesday. The Coast Guard said via a press release Lt. Cmdr. George O. Ziwortin had ...

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that cybercriminals ...

Service Host: Network Service is a Windows process that downloads updates on many computers. So, it is pretty obvious that it will take some network. But it should stop consuming the resources ...

Have you ever found yourself staring at a blank page, trying to organize a complex idea or process, but not knowing where to start? Whether it’s mapping out a workflow, designing an organizational ...

AUSTIN, Texas--(BUSINESS WIRE)--ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, today announced that ServiceDesk Plus, its flagship AI-driven ...

The U.S. Customs and Border Protection has announced plans to launch a competition for a contract to provide technology service desk operations support services for its Office of Information and ...

President Donald Trump has temporarily taken the 150-year-old Resolute Desk out of the Oval Office for refinishing. “A President, after election, gets a choice of 1 in 7 desks,” Trump wrote on social ...

This is the basic Blue Screen of Death we've had since Windows 8, with Microsoft adding a QR code to the screen in Windows 10. Jacob Roach / Digital Trends If you've encountered a blue screen of death ...

The Department of Veterans Affairs has awarded General Dynamics Information Technology a potential five-year, $230.9 million contract to provide information technology support services for ...