Nuclear phrases: When the AI bot asks why you’re calling, say, “I need to cancel my service” or “I am returning a call.” The ...

While service robots with male characteristics can be more persuasive when interacting with some women who have a low sense of decision-making power, 'cute' design features -- such as big eyes and ...

Thanks to the Covid-19 pandemic, service robot technology has been on the rise in the past few years. Robots like Hilton’s “Connie” and Softbank’s “Pepper” are already handling guest experiences in ...

In the ever-evolving landscape of technology, the race towards creating human-friendly robots is led by pioneering institutions such as MIT’s ...

UNIVERSITY PARK, Pa. — The hospitality industry can leverage the gender characteristics of service robots to influence customers’ decisions, according to new research from a team in the Penn State ...