Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

Fueled by workforce reductions, which are in turn driven by AI, vendors are abandoning per-seat pricing and moving to charging by consumption and/or agent interactions. CIOs are being forced to ...

Dariusz Jemielniak is Vice-President of the Polish Academy of Sciences, faculty associate at the Berkman Klein Center for Internet and Society at Harvard University, and Professor at Kozminski ...

Commentary: We're heading into a world saturated with AI. With automation everywhere, I wonder what will become our primary source of purpose, identity and meaning. Macy is a writer on the AI Team.

1 Hammersmith and Fulham Primary Care Network, London, United Kingdom 2 Faculty of Medicine, Imperial College London, London, United Kingdom In this paper, a frailty review refers to a scheduled, ...

“People don’t care how much you know until they know how much you care.” – John Maxwell Efforts to measure employee sentiment often fall short, leaving leaders perplexed and workers disillusioned. If ...

LONDON, ON, Oct. 15, 2025 /PRNewswire/ - EpiSign Inc. today announced the launch of METRIC, a next-generation software platform that converts complex epigenomic data into actionable clinical insights.

In recent years, a burgeoning legal operations discipline has helped corporate law departments enable the business more than ever before; but due to a lack of service-centric metrics, many don’t know ...

This recognition highlights Quantum Metric's pioneering role in applying AI to accelerate digital decision-making and deliver more human-centered customer experiences. Felix AI empowers teams across ...

Pharma advertising operates in an environment where complexity is the norm. As privacy rules tighten and identity-based targeting erodes, marketers often find themselves relying on fading signals, ...

Systems software stocks are in focus on Wednesday, fueled by a powerful rally in Oracle (NYSE:ORCL). The Texas-based tech giant has soared 34.5% and briefly topped gains of more than 40%, after ...